Our Policy

• Tuition is billed monthly and reserves the player’s spot in the program, regardless of attendance.

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• Monthly enrollment continues automatically until a written cancellation request is submitted according to the cancellation policy.

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• Missed classes, stopped attendance, or non-attendance do not pause, reduce, or cancel billing.

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• Payments already processed are final and non-refundable.

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• Full billing, refund, cancellation, and payment-dispute terms are provided in the required Enrollment & Billing Agreement.

• A minimum of 30 days’ written notice is required to cancel monthly enrollment.

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• Written notice must be submitted by text message, email, or another written form approved by Strings of Glory Tennis Club.

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• Verbal notice, telling a coach in passing, missed attendance, or non-attendance does not count as cancellation.

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• No refunds will be issued for the current or past billing period.

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• Properly submitted cancellations apply to future billing only, according to the 30-day written notice policy.

• To qualify for a makeup class, notice must be submitted at least 12 hours before the scheduled class time.

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• Players may request up to 2 makeups per month for player/family absences.

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• Makeups assigned by SOG due to class cancellations, weather, or schedule changes do not count toward the monthly request limit.

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• Missed classes without at least 12 hours’ notice may be forfeited.

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• Makeups do not roll over to the following month.

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• Once a makeup is scheduled, a missed makeup may be forfeited.

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• Makeup credits are scheduling credits only. They are not cash credits and cannot be refunded.

• If rain or unsafe weather begins near class time, SOG may wait up to 30 minutes to allow conditions to improve.

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• If conditions improve, class will continue.

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• If courts remain unplayable, class may be postponed or canceled by SOG.

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• If at least half of the scheduled class time has been completed before weather cancellation, no makeup will be awarded.

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• If less than half of the scheduled class time has been completed and SOG officially cancels the class due to weather, SOG may assign or approve a makeup according to the makeup policy.

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• If a player leaves before official SOG cancellation, the class may be forfeited.

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• If weather is clearly unplayable before class, SOG will send notice when possible.

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• If no message is sent, classes run as scheduled.

• Players are expected to show respect toward coaches, staff, other players, families, and facilities at all times.

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• Disruptive, unsafe, or disrespectful behavior may result in removal from class or program review.

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• Repeated or serious conduct issues may result in temporary or permanent dismissal from the program without refund for payments already processed.

• All players must complete the required Liability Waiver, Media Release, Policies & Program Agreement, and Enrollment & Billing Agreement as requested by SOG.

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• Players may not be permitted to participate until required documents are signed and received.

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• Families are expected to keep contact information current in the SOG app.

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• Required agreements apply to all classes, private lessons, camps, match play, events, and activities hosted or facilitated by Strings of Glory Tennis Club.